Yes, all subscription plans are recurring. You can cancel your subscription at any time. Tip: Set a note in your calendar to remind you of your subscription renewals.

Yes! Get a 7-day trial of the Starter, Growth or eBusiness plan subscription to unlock all its features from day one. To activate the CartMagician Trial, enter your credit card or preferred payment method. Cancel at any time during your trial period and you won’t be charged. There are no limitations during the trial, allowing you to fully explore CartMagician features and create some projects tio test and share. The trial plan for CartMagician is only available to new users who have not yet experienced CartMagician's amazing 2D image to AR and 3D features.

Published assets are the files that you have chosen to publish live and display on your website or share with others.

File Conversions enable you to convert and batch-process your files, allowing for easier file management, testing and organization. It's important to note that file conversions are essentially drafts—they are not published but are available on the CartMagician platform only for you to review and preview only. After converting your files, you have the option to publish them as needed which changes their status to Published assets.

Yes that is correct. When displaying variations of a product, such as Product A with three frame styles and three sizes, CartMagician transforms these into individual published assets. This ensures that when a user selects a specific option, the correct 3D and AR visual is displayed. For instance, with nine variations per product (three frame styles times three sizes), you'll need nine published assets for each product. Therefore, if you have 100 products on your site, each with nine variants, your plan would necessitate the creation of 900 product published assets.

With a CartMagician Starter, Growth and eBusiness subscription, you are paying for features that are unlocked for each plan type. If your subscription expires or is cancelled, you will lose access to your projects. Cancelling a CartMagician subscription deactivates all active and dra projects.

Yes. If you have paid via credit card, you can download your invoice from the Profile Settings under - Payment History.

Yes, everything you upload and convert to 3D and augmented reality in CartMagician can be used for commercial purposes. Always check the artist copyright and license of 3rd party assets from external libraries like TurboSquid, Google Poly, Sketchfab, BIM Objects, and MyMinifactory. Some of these libraries might be used for non-commercial projects only.

We recommend understanding how many products you need to publish on your website, art gallery or online store. You can adjust the plan slider to the publish quantity you need and this can be changed at any time as your products grow.

CartMagician offers unlimited conversions on selected plans so you can freely test and demo prior to publish. Then when ready, publish live to access the automatically generated web embeds and sharing exports.

Each plan also contains different features like 3D configurators, branding customization and time-saving batch processing to suit your needs.

No cancellation fees, lock-ins or additional fees to view 3D and AR content.

You can cancel at any time. To update your subscription, please follow these steps:
1. Sign in to your CartMagician account.
2. Click on the profile dropdown located at the top right of the screen.
3. Select 'Manage Subscriptions.’
4. On the 'Manage Subscriptions' page, you'll have the options to update, pause, or cancel your plan.

Once you have cancelled your paid subscription you plan will go into 'Grace Period' until the end of the billing cycle. At this time you are able to delete your account if you wish to do so.

Seamless transition to your new plan. If downgrading to a new plan please ensure that you don't miss out on any feature, tools or settings that you are currently using. If you have any questions please contact support for assistance.

Everything you need to get up and running and to make the most of what CartMagician offers.

We offer FREE installation for our add-on plugins and Connecrting to CartMagician if you need help. CartMagician API is well documented and we are here to guide you through setup.

CartMagician offers step-by-step video and on-screen tutorials and help docs, getting started onboarding flows that you can follow, well documented Help Desk and you are only a few clicks away from posting a support request.

Publishing your files allows them to be viewed on your website or share with customers. Once published this is counted as one (1) published product on your plan. You can however convert as many files as you like to test and demo prior to publishing live.

Once a file is published you get access to the automatically generated web embeds, exports and sharing files. Including ready-to-use USDZ, GLB, web-embeds, hosted AR links, pop-up modals, QR codes and many more.

Due to the nature of digital services, we can’t issue refunds. Once you subscribe to a plan, you can cancel anytime but no refunds are allowed.

As a CartMagician subscriber you are responsible for your subscription with full access to manage, upgrade or downgrade and cancel at any time.